Order Help
After You Order: Production, Shipping & the Perfect Print Promise
Every case is made to order: production typically takes 2–7 business days, then shipping time depends on the destination and carrier. Delivery windows are estimates, not guarantees. If a case arrives misprinted, damaged, or wrong, contact us within 7 days with your order number and photos; once the issue is reviewed and confirmed, we may offer a replacement, refund, or store credit depending on the situation.
Because every GoCraftly case is made to order, the process looks a little different from buying an item that is already sitting on a shelf. Here's what happens after checkout.
Your order, step by step
| Stage | What happens | Typical time |
|---|---|---|
| 1. Order placed | Your design and model are confirmed | Right away |
| 2. Production | Your case is printed and assembled for the order | 2–7 business days |
| 3. Shipped | Your order leaves the production facility with tracking when available | — |
| 4. Delivery | Carrier transit to your address | Varies by destination and carrier |
The product page may show an estimated delivery window based on the order date and current shipping conditions. Treat that window as an estimate rather than a guaranteed arrival date. Full details are in our shipping policy.
Changing or cancelling an order
Because production can begin shortly after checkout, changes or cancellations are only possible within a limited window. If you need to update your model, design, or address, contact us as soon as possible and we'll do our best to help.
The Perfect Print Promise
If your case arrives misprinted, damaged, or not what you ordered, email us within 7 days of delivery with your order number and a clear photo. Once the issue is reviewed and confirmed, we may offer a replacement, refund, or store credit depending on the situation. Because cases are made to order, we generally can't accept ordinary change-of-mind returns — so double-check your model, design, and finish before ordering. Full terms are in our returns & exchanges policy.
Last reviewed: August 2026. Production and shipping times can vary with order volume, carrier conditions, and season.
