Returns & Exchanges

At GoCraftly, many of our products are made to feel personal and are created just for you. Because of that, our return and exchange policy is a little different from standard retail items.

1. Custom Orders

Most GoCraftly products are personalized or made to order. Because of this, we generally cannot accept returns or exchanges for items that were produced exactly as ordered.

We encourage customers to carefully review their device model, design choices, and uploaded images before placing an order.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we're here to help.

Please contact us within 7 days of receiving your order and include:

• Your order number
• A brief description of the issue
• Clear photos of the item showing the problem

Once reviewed, we may offer a replacement, refund, or store credit depending on the situation.

3. Order Changes or Cancellations

Because production often begins shortly after an order is placed, changes or cancellations may only be possible within a limited window after purchase.

If you need to make a change, please contact us as soon as possible and we will do our best to assist.

4. Customer Input Errors

We cannot offer refunds or replacements for issues caused by customer-provided information, including:

• Selecting the wrong phone model
• Uploading low-resolution or incorrect images
• Spelling mistakes in custom text
• Incorrect shipping address

Please double-check all information before completing your order.

5. Lost Packages

If your package appears to be lost during delivery, please contact us so we can help investigate with the shipping carrier.

Resolution may depend on tracking updates, carrier confirmation, and delivery status.

6. Contact Us

If you have any questions about returns, exchanges, or your order, feel free to contact our support team.

Email: gocraftly@outlook.com