SHIPPING & DELIVERY

Shipping Policy

Most GoCraftly cases are produced to order through our fulfillment partners. Production takes place before shipment, so processing time and shipping time are separate.

GoCraftly currently accepts orders for delivery within the United States only. Delivery dates are estimates and may vary by product, fulfillment partner, and the shipping method selected at checkout. Holidays, order volume, weather, or carrier delays may also affect delivery.

1. Production Time

Orders are made to order. Ready-made designs are normally submitted to production automatically 24 hours after the order is received by our fulfillment system. Personalized orders require manual submission after personalization is complete. Current production estimates are 2–5 or 3–5 business days, depending on the product and our production partner. Review or submission waiting time is not included in these production and shipping estimates.

Because our products are made to order, production time may vary depending on order volume, product availability, holidays, seasonal demand, or unexpected production delays.

2. Estimated Delivery Time

Shipping time is additional to production: Standard shipping is typically 2–5 business days, while Economy shipping is typically 4–8 business days where offered for eligible products. Shipping time may vary by product, fulfillment partner, and shipping method selected at checkout.

Estimates are not guarantees and may change during peak periods. We have not confirmed a 2026 Christmas delivery cutoff.

Delivery to Alaska, Hawaii, Puerto Rico, and certain U.S. territories may take longer than the standard estimate.

Business days generally exclude weekends and recognized carrier holidays.

3. Made-to-Order Products

Most GoCraftly cases are produced after an order is placed. Depending on the selected case, phone model, shipping address, and product availability, an order may be produced and shipped by one of our fulfillment partners.

During busy periods, holidays, high order volume, or unexpected production delays, an order may take longer than usual.

4. Tracking Your Order

Tracking is emailed to the address used at checkout after shipment, when available.

A tracking number may show “label created” before the carrier performs its first physical scan. Carrier updates may take additional time to appear.

Tracking availability and update timing can vary by shipping method and carrier.

5. Incorrect Shipping Address

Please review the shipping address before checkout. If you notice an error, contact us as soon as possible. We will try to help, but changes cannot be guaranteed after production begins or after shipment.

GoCraftly is not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout.

6. Delayed or Lost Packages

Carrier delays can occasionally happen and may be outside of our control.

If tracking has not updated for several days, or if a package appears to be lost, email support@gocraftly.com. We will help review the tracking information and assist where possible. Resolution may depend on carrier updates, delivery status, and the shipping address supplied at checkout.

7. Multiple Item Orders

Items in the same order may be produced by different fulfillment partners or completed at different times. You may therefore receive separate packages and separate tracking updates.

8. Shipping Restrictions

We reserve the right to limit or cancel shipping to certain addresses if delivery service is unavailable, restricted, or unreliable. If we cannot ship to an address, we will contact the customer using the email supplied at checkout.

9. Questions

For questions about an order or shipping status, email support@gocraftly.com.