SHIPPING & DELIVERY

Shipping Policy

Most GoCraftly cases are produced to order through our fulfillment partners. Production takes place before shipment, so processing time and shipping time are separate.

Please review the estimates below before ordering. Delivery dates are estimates and may be affected by holidays, order volume, customs, weather, or carrier delays.

1. Production Time

Production usually takes 2–7 business days.

Because our products are made to order, production time may vary depending on order volume, product availability, holidays, seasonal demand, or unexpected production delays.

2. Estimated Delivery Time

After production is complete, shipping time depends on the destination and shipping method.

• U.S. shipping usually takes 2–5 business days after shipment.
• International shipping usually takes 10–30 business days after shipment.

Including production and transit, estimated U.S. delivery is generally about 4–12 business days from the order date. This is an estimate, not a guaranteed delivery window.

Business days generally exclude weekends and recognized carrier holidays.

International delivery may be delayed by the destination country, customs, shipping method, or carrier conditions. The U.S. 4–12 business day estimate does not apply to international orders.

3. Made-to-Order Products

Most GoCraftly cases are produced after an order is placed. Depending on the selected case, phone model, destination, and product availability, an order may be produced and shipped by one of our fulfillment partners.

During busy periods, holidays, high order volume, or unexpected production delays, an order may take longer than usual.

4. Tracking Your Order

Tracking is emailed to the address used at checkout after shipment, when available.

A tracking number may show “label created” before the carrier performs its first physical scan. Carrier updates may take additional time to appear.

Tracking availability can vary by country, shipping method, and carrier.

5. Incorrect Shipping Address

Please review the shipping address before checkout. If you notice an error, contact us as soon as possible. We will try to help, but changes cannot be guaranteed after production begins or after shipment.

GoCraftly is not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout.

6. Delayed or Lost Packages

Carrier delays can occasionally happen and may be outside of our control.

If tracking has not updated for several days, or if a package appears to be lost, email gocraftly@outlook.com. We will help review the tracking information and assist where possible. Resolution may depend on carrier updates, delivery status, and the shipping address supplied at checkout.

7. Multiple Item Orders

Items in the same order may be produced by different fulfillment partners or completed at different times. You may therefore receive separate packages and separate tracking updates.

8. Customs, Duties, and Import Fees

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the country or region. These charges are the customer's responsibility and are not included in the product price or shipping cost unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Shipping Restrictions

We reserve the right to limit or cancel shipping to certain locations if delivery service is unavailable, restricted, or unreliable. If we cannot ship to an address, we will contact the customer using the email supplied at checkout.

10. Questions

For questions about an order or shipping status, email gocraftly@outlook.com.