Answers before you order

Choose your phone brand and model, select a case and finish, then upload your photo. Adjust the crop, check the preview, save the design, and add the case to your cart.

Ready-made designs are sold as shown. To create a case with your own photo, use our Design Your Own page, where you can choose your phone, case, finish, and upload an image.

Yes. GoCraftly supports a growing range of iPhone and Samsung Galaxy models. Available models vary by case type, so check the model selector on the product or customization page before ordering.

Contact us as soon as possible. Production may begin shortly after an order is placed, so changes or cancellations cannot be guaranteed once production has started.

Use a bright, clear, high-resolution image with the main subject away from the outer edges. Photos with good lighting and enough space around faces, pets, or important details are easier to position inside the printable area.

Screen brightness and color settings can make colors look slightly different from the final print. Camera openings and printable edges may also affect placement, so review the preview carefully before saving your design.

The final print can only be as clear as the image provided. Use the highest-resolution original available and avoid screenshots, heavily compressed images, or photos that already look soft when enlarged.

Production usually takes 2–7 business days. After shipment, U.S. delivery usually takes 2–5 business days, while international delivery usually takes 10–30 business days. These timeframes are estimates and may be affected by holidays, order volume, customs, or carrier delays.

Tracking is emailed to the address used at checkout after your order ships, when available. Carrier updates may take additional time to appear after a shipping label is created.

Yes. Products may be produced by different fulfillment partners or completed at different times, so one order may arrive in more than one package with separate tracking updates.

Most GoCraftly cases are produced to order, so we generally do not accept returns or exchanges for a change of mind, an incorrect phone selection, or another customer selection error. If an item arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery.

Email us within 7 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. After the issue is reviewed and confirmed, we may offer a replacement, refund, or store credit depending on the situation.

Contact us as soon as possible. We will try to help, but changes cannot be guaranteed after production begins or after an order ships. Please review your phone model and shipping address carefully before checkout.